Home Care
Reviews
What People Are SayingHear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. With over 50, 5-Star Google reviews and positive reviews on AgingCare.com, Facebook, and Yelp, we are proud to be one of the highest rated home care agencies in the Boston area.
FirstLight Home Care of West Suburban Boston
464 Hillside Avenue Suite 204, Needham
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My 60 year old husband had an unexpected 9 week hospitalization. I knew I was going to need some help when he came home. We weren't sure when he was going to get discharged, so could not set up home help ahead of time. A friend … More of mine suggested I speak with Wendy at FirstLight Home Care. It was a holiday weekend when I called. Wendy got right back to me and we set up a time when we could talk about my needs. After speaking with her, she emailed me the paperwork. I completed it that night and by the next day, they had found some one who could come by the very next day!! I was shocked at how quickly my needs were met (within 36 hours)!!. Thankfully, my husbands health improved with each passing day. We only needed to use FirstHome services for 4 weeks. I highly recommend Wendy and their entire team. They were a calming presence during a very chaotic time for me and my family. Thank you FirstLight for the amazing work. Keep doing what you're doing!! -
Our family has partnered with FirstLight Home Care of West Suburban Boston for a few years and their level of care has been head and shoulders above other caregiving companies. Their goal is to provide the best home care solution for clients … More and families with empathy and compassion and they certainly showed that with our family. Our mother had increasing dementia with limited physical functionality and they always found the best approach to service her needs. Hillary, the case manager was outstanding, always providing a calm response and quick solution to any issue that arose. In addition to Hillary’s terrific management, my mom’s caregivers, Joanne and Vanessa provided exceptional support and companionship. Wendy has built a top-notch team at FirstLight Home Care that provides the best options of care for our family’s concerns and wishes. We can’t recommend them highly enough. -
FirstLight Home Care is truly a miracle. With all these large and impersonal corporate home care agencies, FirstLight makes you feel like you are their only client with one on one attention to you as as customer AND they take a vested interest … More in keeping your elderly loved ones safe and provided for in their own homes, which ultimately is the most important thing. They do an amazing job vetting their aides and making sure they are compatible with your loved one. I've been using them since the start of 2019 to take care of my mother who has cognitive issues. My mother's inability to care for herself came on rather suddenly and for me, as someone who was inexperienced in navigating home care and lives far away from my mother, First Light made it very easy to sign on with them, find an aide and come up with a program to help my mother in her day to day activities. What I found most amazing was that as with many elderly people stuck in their ways and now having to essentially "live" with someone who is disrupting their routine First Light worked with me to appease some of my mom's strict routines, while at he same time introducing new coping care techniques that did not upset my mother. It took a few months to get into a rhythm with aide care and my mom but we did get there and that took a tremendous amount of stress out of my life. FirstLight is great. I don't know what I would do with out them #blessed. -
Its hard to put into words how we feel about Home Health Care from First Light. The agency itself does whatever they can to improve our quality of life including arranging home based physical therapy and occupational therapy. Our health … More care provider is a blessing. Her work with my husband has improved his status as a Parkinson’s Patient with an additional rare neurological condition. PT, OT exercises are practiced regularly. Light meals prepared. Laundry. I also have a rare autoimmune disease which demands frequent medical appointments. In addition, we have an adult daughter who is disabled, living nearby. The warm and so capable presence of our First Light Home Health Care provider means a much better quality of life for myself and our daughter. Well-being, Happiness, Peace (at least in our tiny corner of the world). I am a person of faith and know I found First Light as a result of prayer. -
Our family has had a wonderful experience working with FirstLight Home Care of West Suburban Boston. The care provider they assigned to work with us, Goldie, has been absolutely first rate. The persons in the organization who also directly … More support us, Melissa and Nachelle, as well as everyone else in the organization with whom we have had contact, are also highly competent, knowledgeable and experienced. This organization has an extraordinary culture of caring and excellence. That was hardly surprising after getting to know one of their leaders, Wendy AIderstein. It doesn't get any better. -
We've been working with Melissa, my mom's care coordinator at First Light, for several months. My mom's recently emergent dementia coupled with a longstanding mental health disorder means she's not an easy case. Melissa … More has always been very responsive as issues have come up and she is easy to communicate with. On occasion we've had an unexpected need for an aide; Melissa and First Light came through for us. And I've been impressed consistently with the direct care people they have sent us. Unfortunately there is more staff turnover throughout this industry; however, I've found the caregivers to be conscientious, attentive and caring. -
It was a hard decision about what to do with my mom's continued mental decline. I work and am not able to be with her during the day. She was very reluctant to have someone in her house and had said if we did bring someone she would … More chase them out. After looking at multiple options. We chose First Light. I am very happy with the entire staff. I thought I was just hiring Glenda to spend the daylight hours with mom. First, Glenda is amazing. Not only does mom welcome her in but, she looks forward to her coming. Every day Glenda finds something for them to do. No longer does my mom sit in her chair all day and sleep. She's active and engaged and happy. However, it's also the support staff that makes this agency truly special. They are extremely responsive to any and all questions. Wendy who came for our first interview told me "you can't teach someone to care." So true and everyone who works here does, and that's the only kind of person who they hire. It's only been a few months but I no longer worry about my mom leaving the house and getting lost, driving, cooking and burning the house down… or any of the other things I constantly worried about. I also know that this agency will continue to work with me as my mom continues to decline, providing more services as I need them. I look forward to many, many more years with them. -
Wendy and Steve have done a tremendous job of putting together a wonderful and top notch team at FirstLight Home Care. I would absolutely recommend them to anyone looking for home care help. Elise did a terrific job at helping and pivoting … More with me at every step and change of our needs. The empathetic and professional care we received from every person that came to our home was fantastic. We could have never managed without their help. -
I want to acknowledge and commend Wendy of FirstLight Home Care on her compassion, caring, and time. As a former principal/ founder of Wellbridge in Los Angeles/ Beverly Hills, and a seasoned clinician, I can honestly attest the caliber … More of the staff and organization. Wendy and her staff went above and beyond to make a create a smooth transition, and provide clear concise information. Her efforts were unparalleled and her ability to provide competent staff were extraordinary.
Thank you Wendy and to your staff. So dearly appreciated, and with great respect….Stacey
Client Reviews
Leave us a Review Online:
FirstLight Home Care of West Suburban Boston Strives to Achieve Service Excellence Every Day
Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. With over 50, 5-Star Google reviews and positive reviews on AgingCare.com, Facebook, and Yelp, we are proud to be one of the highest rated home care agencies in the Boston area.
FirstLight Home Care of West Suburban Boston
464 Hillside Avenue Suite 204, Needham
-
My 60 year old husband had an unexpected 9 week hospitalization. I knew I was going to need some help when he came home. We weren't sure when he was going to get discharged, so could not set up home help ahead of time. A friend … More of mine suggested I speak with Wendy at FirstLight Home Care. It was a holiday weekend when I called. Wendy got right back to me and we set up a time when we could talk about my needs. After speaking with her, she emailed me the paperwork. I completed it that night and by the next day, they had found some one who could come by the very next day!! I was shocked at how quickly my needs were met (within 36 hours)!!. Thankfully, my husbands health improved with each passing day. We only needed to use FirstHome services for 4 weeks. I highly recommend Wendy and their entire team. They were a calming presence during a very chaotic time for me and my family. Thank you FirstLight for the amazing work. Keep doing what you're doing!! -
Our family has partnered with FirstLight Home Care of West Suburban Boston for a few years and their level of care has been head and shoulders above other caregiving companies. Their goal is to provide the best home care solution for clients … More and families with empathy and compassion and they certainly showed that with our family. Our mother had increasing dementia with limited physical functionality and they always found the best approach to service her needs. Hillary, the case manager was outstanding, always providing a calm response and quick solution to any issue that arose. In addition to Hillary’s terrific management, my mom’s caregivers, Joanne and Vanessa provided exceptional support and companionship. Wendy has built a top-notch team at FirstLight Home Care that provides the best options of care for our family’s concerns and wishes. We can’t recommend them highly enough. -
FirstLight Home Care is truly a miracle. With all these large and impersonal corporate home care agencies, FirstLight makes you feel like you are their only client with one on one attention to you as as customer AND they take a vested interest … More in keeping your elderly loved ones safe and provided for in their own homes, which ultimately is the most important thing. They do an amazing job vetting their aides and making sure they are compatible with your loved one. I've been using them since the start of 2019 to take care of my mother who has cognitive issues. My mother's inability to care for herself came on rather suddenly and for me, as someone who was inexperienced in navigating home care and lives far away from my mother, First Light made it very easy to sign on with them, find an aide and come up with a program to help my mother in her day to day activities. What I found most amazing was that as with many elderly people stuck in their ways and now having to essentially "live" with someone who is disrupting their routine First Light worked with me to appease some of my mom's strict routines, while at he same time introducing new coping care techniques that did not upset my mother. It took a few months to get into a rhythm with aide care and my mom but we did get there and that took a tremendous amount of stress out of my life. FirstLight is great. I don't know what I would do with out them #blessed. -
Its hard to put into words how we feel about Home Health Care from First Light. The agency itself does whatever they can to improve our quality of life including arranging home based physical therapy and occupational therapy. Our health … More care provider is a blessing. Her work with my husband has improved his status as a Parkinson’s Patient with an additional rare neurological condition. PT, OT exercises are practiced regularly. Light meals prepared. Laundry. I also have a rare autoimmune disease which demands frequent medical appointments. In addition, we have an adult daughter who is disabled, living nearby. The warm and so capable presence of our First Light Home Health Care provider means a much better quality of life for myself and our daughter. Well-being, Happiness, Peace (at least in our tiny corner of the world). I am a person of faith and know I found First Light as a result of prayer. -
Our family has had a wonderful experience working with FirstLight Home Care of West Suburban Boston. The care provider they assigned to work with us, Goldie, has been absolutely first rate. The persons in the organization who also directly … More support us, Melissa and Nachelle, as well as everyone else in the organization with whom we have had contact, are also highly competent, knowledgeable and experienced. This organization has an extraordinary culture of caring and excellence. That was hardly surprising after getting to know one of their leaders, Wendy AIderstein. It doesn't get any better. -
We've been working with Melissa, my mom's care coordinator at First Light, for several months. My mom's recently emergent dementia coupled with a longstanding mental health disorder means she's not an easy case. Melissa … More has always been very responsive as issues have come up and she is easy to communicate with. On occasion we've had an unexpected need for an aide; Melissa and First Light came through for us. And I've been impressed consistently with the direct care people they have sent us. Unfortunately there is more staff turnover throughout this industry; however, I've found the caregivers to be conscientious, attentive and caring. -
It was a hard decision about what to do with my mom's continued mental decline. I work and am not able to be with her during the day. She was very reluctant to have someone in her house and had said if we did bring someone she would … More chase them out. After looking at multiple options. We chose First Light. I am very happy with the entire staff. I thought I was just hiring Glenda to spend the daylight hours with mom. First, Glenda is amazing. Not only does mom welcome her in but, she looks forward to her coming. Every day Glenda finds something for them to do. No longer does my mom sit in her chair all day and sleep. She's active and engaged and happy. However, it's also the support staff that makes this agency truly special. They are extremely responsive to any and all questions. Wendy who came for our first interview told me "you can't teach someone to care." So true and everyone who works here does, and that's the only kind of person who they hire. It's only been a few months but I no longer worry about my mom leaving the house and getting lost, driving, cooking and burning the house down… or any of the other things I constantly worried about. I also know that this agency will continue to work with me as my mom continues to decline, providing more services as I need them. I look forward to many, many more years with them. -
Wendy and Steve have done a tremendous job of putting together a wonderful and top notch team at FirstLight Home Care. I would absolutely recommend them to anyone looking for home care help. Elise did a terrific job at helping and pivoting … More with me at every step and change of our needs. The empathetic and professional care we received from every person that came to our home was fantastic. We could have never managed without their help. -
I want to acknowledge and commend Wendy of FirstLight Home Care on her compassion, caring, and time. As a former principal/ founder of Wellbridge in Los Angeles/ Beverly Hills, and a seasoned clinician, I can honestly attest the caliber … More of the staff and organization. Wendy and her staff went above and beyond to make a create a smooth transition, and provide clear concise information. Her efforts were unparalleled and her ability to provide competent staff were extraordinary.
Thank you Wendy and to your staff. So dearly appreciated, and with great respect….Stacey
Client Reviews
Leave us a Review Online:
FirstLight® Home Care of West Suburban Boston is proud to be recognized as a Home Care Pulse endorsed provider.
We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.
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Vital feedback is gathered from our clients through monthly surveys.
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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.
Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.
