Home Care
Reviews

What People Are Saying

Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.

FirstLight Home Care of Southern Maine

944 Roosevelt Trail #12, Windham

4.4 7 reviews

Gloria Morris
★★★★★
a year ago

First Light caregivers provided exemplary, compassionate care to my closest friend in the last months of her life. They went above and beyond in difficult circumstances. I will be forever grateful and recommend their staff at every level. … More Thank you First Light.
Douglas McDonough
★★★★★
6 years ago

Mom loved the caregivers during the more than 12 months of service she received before she moved out of Maine. They were attentive, preparing daily meals and helping with light housekeeping as well as chores such as picking up prescriptions … More from the pharmacy. The owners and office help were very easy to work with. Highly recommend.
Bill Strathmann
★★★★★
6 years ago

Their fantastic care givers were dedicated to my dad through ice, snow, and countless hospital visits. Even the owners, Pete and Carol, were immediately accessible and came to the house in dire situations.
Jeremy G
★★★★★
6 years ago

Client Reviews

I can’t thank you enough for all you have done for us as a family and for many people in this state who now have a wonderful care option for their loved ones—an option they can trust and feel good about

- K.W.

Once again, Thank you for your wonderful care of my Mother in Law, You have an outstanding team!

- L. W.

Without all of you, I do not know what I would have done, the gentle and reliable care provided was a comfort, I will hold you all dearly in my heart.

- A. P.

I have had some experience with home care when my wife was suffering with Alzheimer’s. What that agency provided was okay, but nothing like the level of care and love that FirstLight gave to my good friend — you are indeed outstanding!

- H. P.

Both office and in home staff are highly professional, accommodating, and always helplful.

Peace of mind that they take care of my relative.

Reliable, friendly, caring

- Ann D.

My mother was pleasantly surprised on how well it has worked out. The communication has been fantastic.

- Rick F.

Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.

- James M.

I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.

- Joyce H.

Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.

- Betty F.

Helpful and cooperative with dedicated employees who do their best to care for their clients.

- Ed V.

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FirstLight Home Care of Southern Maine Strives to Achieve Service Excellence Every Day

FirstLight^® Home Care of Southern Maine is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

Secure Objective Feedback

Vital feedback is gathered from our clients through monthly surveys.

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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.

Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.