Home Care
Reviews
What People Are SayingHear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.
FirstLight Home Care of McHenry County & Surrounding Area
5435 Bull Valley Road #212, McHenry
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Sande, Rachel and the entire team at FirstLight are wonderful! They provided excellent care for my elderly father during our time of need. They were so compassionate and their empathic care, communication and overall kindness made a very … More difficult time for our family that much more bearable.
I highly recommend FirstLight to anyone who needs their loved ones care for. -
I cannot say enough good things about the staff at FirstLight Home Care. The staff was extremely accommodating to my mother's every need. They were professional in the way they worked with both my mother and myself. Most importantly, … More everyone we encountered during this difficult period was kind. That means the most to us. Thanks to everyone at FirstLight for the wonderful service. -
First Light is an amazing agency! Sande and Beth are fantastic to work with- every time I stop by the office I am welcomed with big smiles- the compassion they show is reflected through the care they provide! Highly recommend! -
There are no words to truly express the gratitude I have for the entire FirstLight McHenry team. From the moment of my first contact with Sande, I was treated with compassion for not only my mother but myself. The entire team has been amazing … More and truly care for the patient and the family. Sande has been able to anticipate things I didn't even know I would need. Scheduling has been very flexible with me and as my moms situation changed they picked up the slack quickly, efficiently and professionally. I would recommend this agency highly. -
The caregivers do a great job working with my mom, who has been dealing with both the confusion of dementia and chronic pain. Rachel the office manager and owner Sandy have been great at handling special requests I have, as well as being … More flexible and responsive in adjusting scheduling and care as my mom's needs change. Everyone here has been really good to work with. I particularly appreciate how easy it is to reach them when anything comes up, as I'm out of state and rely on them for information as well as care-giving assistance.
Client Reviews
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FirstLight Home Care of McHenry County Strives to Achieve Service Excellence Every Day
Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.
FirstLight Home Care of McHenry County & Surrounding Area
5435 Bull Valley Road #212, McHenry
-
Sande, Rachel and the entire team at FirstLight are wonderful! They provided excellent care for my elderly father during our time of need. They were so compassionate and their empathic care, communication and overall kindness made a very … More difficult time for our family that much more bearable.
I highly recommend FirstLight to anyone who needs their loved ones care for. -
I cannot say enough good things about the staff at FirstLight Home Care. The staff was extremely accommodating to my mother's every need. They were professional in the way they worked with both my mother and myself. Most importantly, … More everyone we encountered during this difficult period was kind. That means the most to us. Thanks to everyone at FirstLight for the wonderful service. -
First Light is an amazing agency! Sande and Beth are fantastic to work with- every time I stop by the office I am welcomed with big smiles- the compassion they show is reflected through the care they provide! Highly recommend! -
There are no words to truly express the gratitude I have for the entire FirstLight McHenry team. From the moment of my first contact with Sande, I was treated with compassion for not only my mother but myself. The entire team has been amazing … More and truly care for the patient and the family. Sande has been able to anticipate things I didn't even know I would need. Scheduling has been very flexible with me and as my moms situation changed they picked up the slack quickly, efficiently and professionally. I would recommend this agency highly. -
The caregivers do a great job working with my mom, who has been dealing with both the confusion of dementia and chronic pain. Rachel the office manager and owner Sandy have been great at handling special requests I have, as well as being … More flexible and responsive in adjusting scheduling and care as my mom's needs change. Everyone here has been really good to work with. I particularly appreciate how easy it is to reach them when anything comes up, as I'm out of state and rely on them for information as well as care-giving assistance.
Client Reviews
Leave us a Review Online:
FirstLight® Home Care of McHenry County is proud to be recognized as a Home Care Pulse endorsed provider.
We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.
Secure Objective Feedback
Vital feedback is gathered from our clients through monthly surveys.
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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.
Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.
