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4.8

Ken and Mary Ellen Fleming, owners of FirstLight Home Care of CharlotteKen & Mary Ellen Fleming
Owners

Providing Home Care Services in Greater Charlotte, Matthews, Mint Hill and Huntersville

(704) 879-2394

If you or someone you love needs in-home caregiver assistance, contact FirstLight Home Care of Greater Charlotte. Whether you’re a senior, someone recovering from surgery or you just need extra help, FirstLight can provide you with complete home care, including companion, senior and personal care services. As a Teepa Snow PAC (Positive Approach to Care) Designated organization, one of only a few in NC, we specialize in dementia care. We are also a veteran-owned business, and our dependable and highly-trained caregivers, as well as our innovative private home care services, are available in Greater Charlotte, including Mint Hill, Matthews, Huntersville and nearby communities, and will ensure that you can finally relax and enjoy some peace of mind.

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Charlotte Home Care Services

A licensed agency, FirstLight Home Care of Greater Charlotte provides home care assistance that allows seniors and other adults to receive the support they deserve in the comfort of their own home. Take a look at our home care services below and learn how a compassionate in-home caregiver can improve your loved one’s quality of life.

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Areas We Serve

FirstLight Home Care of Greater Charlotte is proud to offer our home care services to families in:

  • Mint Hill
  • Indian Trail
  • Harrisburg
  • Cornelius
  • Waxhaw

Also serving the surrounding areas.

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Client Reviews

FirstLight shines brighter because of their outstanding Givers of Care! Our family is so blessed to have been assigned Miss Deshone. Miss Deshone is a truly compassionate, empathetic and hard working Companion! Mom has bonded with, trusts, and has engaged in facility activities because of Miss Deshone’s positive interactions. We highly recommend FirstLight Companion Services!

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First Light Home Care service providers have been wonderful. The team services across the agency have been professional and caring. Care coordination has been seamless. Would recommend for those trying to age in place.

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First Light greatly benefited my Grandma’s time in hospice. Her caretakers quickly became her best friends. First Light was able to work with us when it came to scheduling, needing someone to fill in really quick, and all of the different services she needed. She needed help with showers, meals, transferring, and lots more. With First Light, the caretakers we had were not only personable, but reliable. They truly cared about my Grandma, and really had a positive impact on her days in hospice. I highly recommend them to anyone needing the care they provide, and trust that they will treat your family member the same way they did mine.

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Mary Ellen, Ken, the staff and care givers at FirstLight Home Care of Charlotte are an awesome group of people. Brian R. and the rest of the First Light staff became caring, fast friends for my Dad and helped me tremendously for over 6 years and made sure Dad had everything he needed when taking care of him and giving me much needed breaks. I highly recommend FirstLight of Charlotte to anyone in need of home care assistance for their loved ones. They are awesome.

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Elizabeth and the FirstLight Healthcare team has been a great support system of providing Resources! I am grateful for their service and helping hand navigating caring for my mom!

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I ended up having to have a caregiver much younger in life than expected and FirstLight was very easy to work with. Scheduling is a breeze and all my caregivers have been excellent and trustworthy.

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We called they answered, can’t say enough positive things about our experience with everyone. From the very first phone call to the last 12hr shift, everything was wonderful. Professional, caring people. Exactly what we needed at a very stressful time. Would highly recommend!

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Ken, Mary, and Ann are top notch! You couldn’t ask for more caring, compassionate, and competent individuals coordinating care for yourself or your loved ones. I will recommend them to everyone I know who would benefit from high quality care as provided by FirstLight.

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Zay was wonderful! He was very helpful and went out of his way to help my grandmother. We are grateful and recommend him and Firstlight to anyone needing the services they provide. Look no further!

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We used FirstLight for about a year and a half for my mom. They were fantastic! We had very few issues and the ones we did have were addressed very quickly. The caregivers are professional. They took great care of my mom right up until the very end. I highly recommend them.

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Ken, Mary, and Ann are top notch! You couldn’t ask for more caring, compassionate, and competent individuals coordinating care for yourself or your loved ones. I will recommend them to everyone I know who would benefit from high quality care as provided by FirstLight.

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Our relationship with FirstLight just recently started in May. From the first consultation we knew we had a great resource for assistance with my Dad and total peace of mind. Jennifer Hager has been his caregiver and Dad just adores her. Last week, upon her arrival, she found that my Dad had fallen in the early morning hours. She took action immediately calling 911 and FirstLight stayed in constant communication with me as I traveled to get to the hospital. Jennifer stayed and cleaned up, picked up, and had everything perfect for us. I can’t begin to express how grateful I was to leave the hospital and come home, knowing that this was already taken care of. My family and I wish to express our sincere gratitude to Jennifer and the entire team at FirstLight. Amazing People! Kim

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We used First Light Home Care for our mom. We really appreciated the people we worked with and the wonderful caretaker our mother had, Ruth Campbell. We always knew when Ruth was with mom that everything my mom needed was done. It was such a relief to finally have help outside of the family that you could depend on! Ken and Mary Ellen were also very helpful with answering our questions or helping us make changes that helped our mom. We are so thankful that a friend referred us to First Light. It was a wonderful experience for our family!

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They provide a priceless service, and we are ever grateful! Ken and Mary Ellen Fleming from First Light Home Care Charlotte were referred to us by a trusted friend. After very bad experiences with another provider & similar stories from others I was not optimistic. Now we know the comfort & safety of a competent team that is responsive, professional, caring and beyond all, compassionate to the concerns of a family in need. They have accommodated our requests with grace & ease. Our care companions, including Marian & Dezhia, couldn’t be more caring, kind, and personable. I rarely write reviews. This agency is truly exceptional!!

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Ruby is the best care-giver we could ask for. She caters to my mom’s needs and desires effortlessly and happily. Just today she has mom outside, which is mom’s favorite place to be, doing chair exercises, getting plenty of sunshine, sunscreen applied and a glass of water by her side. And, appropriately dressed for the mild weather. Aaaaaand this is just after serving mom a healthy breakfast, giving her a shower and throwing in a load of laundry. FirstLight delivers with skilled and caring CNAs like Ruby. We feel beyond grateful!

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I cannot express enough how thankful I am for First Light. Mary Ellen, Ken, Cara, Lisa, and the home health care workers are phenomenal. They are responsive, attentive, and professional at all times. Teresa, who helps my parents, has a heart of gold….she truly cares about my mom & dad, and takes good care of them on her twice a week visits. I highly recommend First Light to anyone seeking assistance with their loved ones.

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Mary Ellen and Ken are the absolute best!! The entire team of Firstlight are very caring and take great care of their employees. I appreciate the chance to work for them. If I could give them 10 stars I would!!!!

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I love working for First Light Home Care. I got the opportunity to go to CNA school with full support from the office. It’s been such a positive experience. I’ve never been happier working for a company. Thank you so much Ken and Mary Ellen Fleming for giving me the opportunity to prove my worth.

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Ruby is the best care-giver we could ask for. She caters to my mom’s needs and desires effortlessly and happily. Just today she has mom outside, which is mom’s favorite place to be, doing chair exercises, getting plenty of sunshine, sunscreen applied and a glass of water by her side. And, appropriately dressed for the mild weather. Aaaaaand this is just after serving mom a healthy breakfast, giving her a shower and throwing in a load of laundry. FirstLight delivers with skilled and caring CNAs like Ruby. We feel beyond grateful!

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Awards & Associations

Newsweek - America's Best Customer Service, 2026
Franchise Times top 400
Association for Home and Hospice Care of North Carolina
Veteran Owned Business
BBB Accredited Business
Home Care Association of America
Ageless Grace Timeless Fitness for the Body and Mind
Fast 50 Awards
Proudly Caring for Veterans
AARP Employer Pledge Signer Experience Valued
Positive Approach to Care Designated Orangization
Proud Supporter of Legacy List with Matt Paxton
An image awarded by Activated Insights saying We're a Leader in Experience 2026
Award symbol with text Charlotte's Best by The Charlotte Observer newspaper

Home Care You Can Trust in

Charlotte

Charlotte

Huntersville

Pineville

Matthews, NC

Mooresville

Mint Hill

Indian Trail

Harrisburg

Cornelius

Waxhaw

Exceptional Greater Charlotte In-Home Caregivers

Serving adults of all ages, FirstLight Home Care of Greater Charlotte is a leading provider for home care, senior care and respite care in Greater Charlotte, including Matthews, Charlotte, Huntersville, Mint Hill and the surrounding communities. Regardless of where someone lives, our home care services enable our clients to live high-quality, meaningful lives. Every situation is different, and FirstLight Home Care of Greater Charlotte specializes in providing solutions that meet the individual needs of those who wish to continue living independently at home, including seniors, those who need assistance with daily tasks, and people who struggle with loneliness and need a caring person to spend time with. Whether you need our private home care services for a few hours each day or full-time, we’re here for you.

FirstLight Home Care of Greater Charlotte is fully certified and compliant with North Carolina state rules and regulations, and has a Registered Nurse on staff to provide even further assistance with the in-home caregiver needs of your loved one.

What Sets Our Home Care Services Apart in North Carolina

The care and support FirstLight Home Care of Greater Charlotte allows adults to age in place with independence and dignity. Every caregiving situation is different and hiring a caregiver for in-home help is a big decision, so we have built a skilled in-home caregiver team dedicated to meeting needs of you and your loved one

With FirstLight Home Care of Greater Charlotte you can also expect:

  • Experienced caregivers who are empathetic and committed to building relationships built on trust and respect.
  • A home care assistance team who confidently creates the best home care plan for your family.
  • A complete approach to care that physically, emotionally and socially supports your loved one.
  • The information and guidance that you need to make the most informed choices possible for your individual situation.

You and your loved one deserve the best home care services available – for home care you can trust in Greater Charlotte, including Matthews, Huntersville, Mint Hill and the surrounding communities, call FirstLight Home Care of Greater Charlotte at (704) 879-2394.

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Frequently Asked Questions

How do I know if my loved one is ready for in-home senior care services?

How does personal care differ from other types of home care services?

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